Monthly Archives: December 2012

A contact strategy from the holidays…

Now is the end of the year and the time when many of us send good wishes to our family, friends, and colleagues.  It is after all a good time to get in contact with folks and also send across … Continue reading

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Marketing, Analytics and Big Data

This week I was able to spend some time at an American Marketing Association roundtable, on the future of data analytics.  Lots of good people there and it was a valuable insight into data analytics applied to different business function. … Continue reading

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Collections is truly customer friendly

This week I have had some great conversations on the nature of collections and its link to a positive customer experience. In a company the collections process frequently has negative perceptions associated with it.  However at its core the process … Continue reading

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