Monthly Archives: February 2016

Why does no one read my blog – when is comment too much comment?

Last year I decided to publish articles on LinkedIn.  I had seen some great articles and wanted to share my insights too. Not being a natural writer (I always preferred maths/science at school) this felt a bit daunting.  I already … Continue reading

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Think you are in control?…. think again

The other week I wrote about the changing face of contact channels… the ever increasing need to ‘speak customer‘. There is however a more fundamental change underway… as customers’ ready access to information is having a broader influence, beyond just how we contact a company… we increasingly have a desire to be informed and in control of … Continue reading

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