Author Archives: Chris Warburton

Global trends… from your local take out

I have always been fascinated how unusual things can often be indicators of much larger trends.  On a recent visit to Manchester I was struck by another. Due to a local football match I had trouble finding accommodation centrally so … Continue reading

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Most Read: 2016

Taking a look back on the year, these are the most read posts in 2016.  Many thanks for the support, best wishes for the new year. The end of outbound calls as we know it? 1,000 LinkedIn Connections – does … Continue reading

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Remember the call centre… the next wave of opportunity?

There has been plenty of discussion recently regarding automation in the collections and recoveries industry. In many companies there has been intense pressure to reduce costs and increase compliance/control, whilst maintaining excellence in customer experience. It has been a trend; one … Continue reading

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