Category Archives: Blog

‘DON’T PANIC’ as GDPR deadline looms

The other week I was lucky enough to spend a bit of time with Dentons, who had Giovanni Buttarelli (the European Data Protection Supervisor) as a speaker. Obviously GDPR was top of mind for the audience and in particular some of the … Continue reading

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Credit Summit 2018

Last week was the Credit Strategy – Credit Summit, a smorgasbord of credit and collections related topics. In our daily roles there is often intense focus on the collections and recoveries process itself. However, this week, in particular, is a nice change, allowing … Continue reading

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Persistent Debt on Credit Cards: New rules from the FCA

On Thursday 1st March 2018 the FCA introduced their new set of rules relating to persistent debt for credit cards. Although there has always been focus on pre-delinquency and early action to prevent escalating debt (CONC 6.7.2-3 are the relevant … Continue reading

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What to be aware of … setting your goals for 2018

It is starting to develop, slowly but surely, that end of year feeling. End of year parties are taking place, decorations are up and more importantly EVERYTHING now needs to be done by the end of the week. Unfortunately, the … Continue reading

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OFWAT: Affordability in the water industry

Recently OFWAT released their Affordability and Debt document and it has made interesting reading. There has been a significant increase in the debt burden across the water industry, with outstanding bills jumping by £300m over four years. Collectively, supporting unpaid … Continue reading

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The GDPR changes headed towards us

Late last year I attended an event in London on compliance and control within the Collections and Recoveries area. The question was asked, “By show of hands, how many of you have heard of or are preparing for the implementation … Continue reading

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Are you responsible? The widening of the regulatory net and treating customers fairly

The other week the FCA have formally launched their consultation paper on extending the Senior Manager & Certification Regime (SM&CR) to all firms they regulate.  Up to now, this has only applied to the banking sector. From summer 2018, this … Continue reading

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IFRS9… looming changes

There has been quite a bit written about IFRS9 recently. It seems as if the Collections and Recoveries world is waking up to the fact this is not just an accounting standard but will also impact our process. Implementation is … Continue reading

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Fake news, the Bank of England and forming your own opinion

Listening to the common narrative these days we hear a lot about being in the era of ‘fake news‘. Whilst undoubtedly there is some ‘made up news’ around, much of the conversation online seems to be spent arguing about stories … Continue reading

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Global trends… from your local take out

I have always been fascinated how unusual things can often be indicators of much larger trends.  On a recent visit to Manchester I was struck by another. Due to a local football match I had trouble finding accommodation centrally so … Continue reading

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