Category Archives: Blog

Global trends… from your local take out

I have always been fascinated how unusual things can often be indicators of much larger trends.  On a recent visit to Manchester I was struck by another. Due to a local football match I had trouble finding accommodation centrally so … Continue reading

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Most Read: 2016

Taking a look back on the year, these are the most read posts in 2016.  Many thanks for the support, best wishes for the new year. The end of outbound calls as we know it? 1,000 LinkedIn Connections – does … Continue reading

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Remember the call centre… the next wave of opportunity?

There has been plenty of discussion recently regarding automation in the collections and recoveries industry. In many companies there has been intense pressure to reduce costs and increase compliance/control, whilst maintaining excellence in customer experience. It has been a trend; one … Continue reading

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A real lending alternative?

The last couple of decades have been a fascinating time in the financial services industry. We have seen some seismic shifts in the products available and how business is done. If you mention ‘visiting the bank manager to talk about … Continue reading

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Trends influencing Credit and Collections

Last week, I was lucky enough to be able to speak at the latest Arum round table held at the rather grand National Museum of Scotland, overlooking Edinburgh Castle. The discussion at this event focused on wider trends in the … Continue reading

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Is all social media worth it?

It seems we all use social media these days; Facebook, Linkedin, Whatsapp and even Skype have become common, if not essential, everyday communication tools. However in the work environment, LinkedIn still seems to dominate. The accepted thinking is; LinkedIn is … Continue reading

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High value from low cost?

Over the last few weeks I have become fascinated by low cost models in business.  Be it airlines, hotels, or indeed banking, many of us are turning to these businesses to find value and in some cases more responsive service. … Continue reading

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Struggling with the new reality

I admit I have been having trouble holding it together post the EU referendum result. To sit by and have to watch the effects predicted take place is very hard for many.  The Leave camp responded to presented facts, by persuading people they were lies, to not believe experts and that we are Great … Continue reading

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After the vote

Tomorrow in the United Kingdom the population is heading to the polls to vote to decide on continued membership of the European Union. Whilst I have hesitated to mention politics on Linkedin (I have previously expressed my views here, with … Continue reading

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Why I went back to Blackberry…

I have a new iPhone for work. It is great, there is an app for everything; ordering a taxi, checking traffic, the tides in Fiji or looking to see if that rumble was indeed an earthquake or just I missed … Continue reading

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