Category Archives: Blog

IFRS9… looming changes

There has been quite a bit written about IFRS9 recently. It seems as if the Collections and Recoveries world is waking up to the fact this is not just an accounting standard but will also impact our process. Implementation is … Continue reading

Posted in Blog | Tagged , | Leave a comment

Fake news, the Bank of England and forming your own opinion

Listening to the common narrative these days we hear a lot about being in the era of ‘fake news‘. Whilst undoubtedly there is some ‘made up news’ around, much of the conversation online seems to be spent arguing about stories … Continue reading

Posted in Blog | Tagged , | Leave a comment

Global trends… from your local take out

I have always been fascinated how unusual things can often be indicators of much larger trends.  On a recent visit to Manchester I was struck by another. Due to a local football match I had trouble finding accommodation centrally so … Continue reading

Posted in Blog | Tagged , | Leave a comment

Most Read: 2016

Taking a look back on the year, these are the most read posts in 2016.  Many thanks for the support, best wishes for the new year. The end of outbound calls as we know it? 1,000 LinkedIn Connections – does … Continue reading

Posted in Blog | Leave a comment

Remember the call centre… the next wave of opportunity?

There has been plenty of discussion recently regarding automation in the collections and recoveries industry. In many companies there has been intense pressure to reduce costs and increase compliance/control, whilst maintaining excellence in customer experience. It has been a trend; one … Continue reading

Posted in Blog | Tagged | Leave a comment

A real lending alternative?

The last couple of decades have been a fascinating time in the financial services industry. We have seen some seismic shifts in the products available and how business is done. If you mention ‘visiting the bank manager to talk about … Continue reading

Posted in Blog | Tagged | Leave a comment

Trends influencing Credit and Collections

Last week, I was lucky enough to be able to speak at the latest Arum round table held at the rather grand National Museum of Scotland, overlooking Edinburgh Castle. The discussion at this event focused on wider trends in the … Continue reading

Posted in Blog | Tagged , | Leave a comment

Is all social media worth it?

It seems we all use social media these days; Facebook, Linkedin, Whatsapp and even Skype have become common, if not essential, everyday communication tools. However in the work environment, LinkedIn still seems to dominate. The accepted thinking is; LinkedIn is … Continue reading

Posted in Blog | Leave a comment

High value from low cost?

Over the last few weeks I have become fascinated by low cost models in business.  Be it airlines, hotels, or indeed banking, many of us are turning to these businesses to find value and in some cases more responsive service. … Continue reading

Posted in Blog | Tagged | Leave a comment

Struggling with the new reality

I admit I have been having trouble holding it together post the EU referendum result. To sit by and have to watch the effects predicted take place is very hard for many.  The Leave camp responded to presented facts, by persuading people they were lies, to not believe experts and that we are Great … Continue reading

Posted in Blog | Leave a comment