Tag Archives: Risk Operations

Fake news, the Bank of England and forming your own opinion

Listening to the common narrative these days we hear a lot about being in the era of ‘fake news‘. Whilst undoubtedly there is some ‘made up news’ around, much of the conversation online seems to be spent arguing about stories … Continue reading

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Remember the call centre… the next wave of opportunity?

There has been plenty of discussion recently regarding automation in the collections and recoveries industry. In many companies there has been intense pressure to reduce costs and increase compliance/control, whilst maintaining excellence in customer experience. It has been a trend; one … Continue reading

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A real lending alternative?

The last couple of decades have been a fascinating time in the financial services industry. We have seen some seismic shifts in the products available and how business is done. If you mention ‘visiting the bank manager to talk about … Continue reading

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