Tag Archives: Risk Operations

Trends influencing Credit and Collections

Last week, I was lucky enough to be able to speak at the latest Arum round table held at the rather grand National Museum of Scotland, overlooking Edinburgh Castle. The discussion at this event focused on wider trends in the … Continue reading

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Digital and Customer Centric: The Future of Collections?

The other week I was lucky enough to be able to attend my first roundtable discussion with Arum at the Caledonian Club in London.  These are held with key individuals across the industry to discuss key trends; with this time being a … Continue reading

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The end of outbound calls as we know it?

This week I was chatting with a couple of folks in Canada, as part of my new role at a new company. Inevitably our conversation turned to contact strategy and in particular reflections on the use of predictive dialers in … Continue reading

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