Category Archives: Observations

It was only a quick question… “if I forward an email, can other people see that I have done so?” ‘Pretty straightforward’, I opined… yet on further thought, it was a much smarter question than I gave credit for… and … Continue reading →

Last week, I had the pleasure of attending an event around resilience, in the world of consumer duty and cyber threats, in Manchester. All very interesting, and I walked away with the feeling that what we think we know is … Continue reading →

There were 2 and now there is 1.  One of my cats sadly passed away last year. Now I am fully aware that anything cat or dog related seems to break the internet, who would have thought, but sad as … Continue reading →

Just what makes us so judgemental and is it getting worse? Over the holidays, we had the wonderful delight of blocked drains (on Christmas Eve…timing eh) … fortunately it was only the kitchen sink, so not all was lost and … Continue reading →

It has been a bit strange this year; I seem to have struggled to feel Christmassy for some reason. Maybe it’s because Christmas is on a Monday, and everything seems to have run much longer, busy until Friday. Maybe it’s … Continue reading →

Last week, I had the pleasure of chairing the Credit Connect Technology Think Tank, where we all gathered in Manchester to discuss the latest themes across Risk Operations, Credit, Collections, and Recoveries. It was an interesting and lively discussion with … Continue reading →

Travel has a way of broadening perspectives and this week I have been in Canada again, at the RMA conference in Niagara Falls, where I have been generally eating too many burgers, drinking too much coffee and wondering where the … Continue reading →

Last weekend marked the celebration of Thanksgiving in Canada, a holiday we still celebrate even though we are in the UK. It is after all a great excuse to get people together. So it was the normal plan: roast turkey, … Continue reading →

As the last traces of summer begin to fade, the reality of returning to work seemed to be like pushing an immovable object last week. Trying to shake off that holiday vibe, especially when the weather was so nice, was … Continue reading →

August can be a quiet month. Lots of us are on holiday, many for two weeks, and all at different times. It can feel like there is no-one in the office sometimes. And, despite our best efforts to move things … Continue reading →