Yearly Archives: 2021

Saying a lot by saying nothing

This last week was busy, juggling a few priorities, trying to keep on top of things. How we managed all this when we were commuting to the office, travelling to clients, and running the evening taxi service for family, now … Continue reading

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The Art of Digital

There was quite a bit in the news this week, what with the budget in the UK and the imminent start of relaxation of restrictions in the UK. Most of us here are hoping that this is the last lockdown … Continue reading

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Un-lockdown v 2.0

Finally, it feels as if things are looking up; Pandemic case numbers are down, the vaccine reached 20m 1st doses, schools due to return & this weekend was positively spring-like. Inevitably discussion is now turning to what will happen next. … Continue reading

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Growing guidance – a new baseline

The big development this week was the release, from the FCA, of finalised guidance for treatment around vulnerable customers. Much of this reflects some of the best practices we already see within financial services and other leading industries, and indeed … Continue reading

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The grapes of sloth

Another weekend passes and the weather has finally started to get a little warmer, even a few early flowers out. Spring will cheer us all up no doubt, and with lower COVID numbers there are definite reasons for optimism… long … Continue reading

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Half term – half time

Things seemed to slow this week. Maybe it was because it was half term at school or maybe we are just more in a rhythm. Mind you in the wider world there were still a few stories that caught the … Continue reading

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Brrrring on Spring

Last weekend felt like spring and by contrast this weekend back in the deep freeze. However, out on the bike for a ride, there were still lots of people also outside too. At this point I think we all need … Continue reading

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Mining new data for new value

With the move of much of our lives online, digital interaction has now become almost everyday. Development and configuration does take time however and this week I seem to have mainly spent setting up some digital infrastructure behind the scenes … Continue reading

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Click and Collect – going off my trolley

We have all been locked in for a few weeks now and it’s clear we are all getting a bit stir crazy. Out walking everyone is just so friendly these days, stopping for a chat or say hello. It is … Continue reading

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Peak Digital: Are we starting to see some limits?

With lockdown, many of us have transformed how we work, shop and use services from companies. As a result, and also through necessity, there has been widescale digital implementation and adoption. New habits have been created for employees and customers … Continue reading

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The new business casual?

Another weekend and lockdown fatigue is starting to set in again. It has happened quicker this time than last. There certainly seem to be less novelty video calls at home, quizzes at work, and merriment with memes on the phone. … Continue reading

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Viral Opinions – Lessons from a crisis

With all the talk of vaccines, delivery and contracts this week much of the news from the financial services industry again seemed lost in the mix. It was still there, but for the moment COVID the vaccine scandal has dominated … Continue reading

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Return to New Normal or Nearly Normal

Everything picked up this week, a real sense of momentum and movement, which I sense has cheered us all up. We even had snow today, which really helped break the monotony of lockdown. Everyone was outside it seemed and the … Continue reading

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How to climb a mountain – a step at a time

This week, the general stupor from the holidays seemed to lift and we all found ourselves standing in bright sunshine, staring at each other. It dawned, maybe, just how high the mountain of work for 2021 is. A sense of … Continue reading

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New Year – Déjà Vu

Another week gone and definitely back into the lockdown routine… Not going out, not meeting folks, and lots of tea with biscuits; my excitement this weekend… defrosting the freezer. Roll-on spring, longer days, and the vaccine… at this point I … Continue reading

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Moving on and moving on up…

Two weeks into the year and a couple of themes are already emerging. Complexities: Rising complexities with trade, increased COVID levels, with new variants, is all leading to a real sense of unease on the economy and going forward more … Continue reading

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Double humpf day

What a crazy week that was. Not only were we back to work, but also whisked off into another lockdown, schools off, homeschooling, COVID cases rising and then towards the end of the week – a late night watching developments … Continue reading

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6 months in 5 days – the first week of 2021

It has been quite the first week of the year. Back to work after the holidays A new lockdown, with a spiraling pandemic Brexit/End of the transition period, with a loss of trade freedoms with the EU starting to bite … Continue reading

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Humpf day

For many of us, today is humpf day… the last day of holiday before we return to normality; work, school and of course that which cannot be put off any longer, new year diets. I am not quite sure what … Continue reading

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Forest for the trees: Some outlandish predictions for 2021

The week between Christmas and New Year is always difficult. Most of us are huddled at home, in hiding and pretending the world has stopped for a week. For some, this year, with COVID levels continuing to rise, has of … Continue reading

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