Category Archives: Opinion

There was quite a bit in the news this week, what with the budget in the UK and the imminent start of relaxation of restrictions in the UK. Most of us here are hoping that this is the last lockdown … Continue reading →

The big development this week was the release, from the FCA, of finalised guidance for treatment around vulnerable customers. Much of this reflects some of the best practices we already see within financial services and other leading industries, and indeed … Continue reading →

Things seemed to slow this week. Maybe it was because it was half term at school or maybe we are just more in a rhythm. Mind you in the wider world there were still a few stories that caught the … Continue reading →

With the move of much of our lives online, digital interaction has now become almost everyday. Development and configuration does take time however and this week I seem to have mainly spent setting up some digital infrastructure behind the scenes … Continue reading →

With lockdown, many of us have transformed how we work, shop and use services from companies. As a result, and also through necessity, there has been widescale digital implementation and adoption. New habits have been created for employees and customers … Continue reading →

With all the talk of vaccines, delivery and contracts this week much of the news from the financial services industry again seemed lost in the mix. It was still there, but for the moment COVID the vaccine scandal has dominated … Continue reading →

This week, the general stupor from the holidays seemed to lift and we all found ourselves standing in bright sunshine, staring at each other. It dawned, maybe, just how high the mountain of work for 2021 is. A sense of … Continue reading →

It has been quite the first week of the year. Back to work after the holidays A new lockdown, with a spiraling pandemic Brexit/End of the transition period, with a loss of trade freedoms with the EU starting to bite … Continue reading →

The week between Christmas and New Year is always difficult. Most of us are huddled at home, in hiding and pretending the world has stopped for a week. For some, this year, with COVID levels continuing to rise, has of … Continue reading →