Category Archives: Opinion

Making hay while the sun shines…

This week we have finally, and officially, been allowed out again. With warmer weather in the UK, lower COVID case numbers we seem to have grasped the opportunity and been out in droves. Certainly, the traffic on the road increased … Continue reading

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Engines ready?

From on ro-ar.com This week seemed a week of reflection. Attending a few of webinars it seems a few of us were in the same mode too. The spurt of activity post-Christmas seems to have waned, investment-ready, but the button … Continue reading

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… and the orchestra plays on

From on ro-ar.com What is up in the second charge mortgage and car finance market? New figures from the FLA this week show new business fell by 40% YOY in January and t was a similar situation in the consumer … Continue reading

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Creatively creating time. Time to think and to get stuff done.

From on ro-ar.com An odd week this week. It seemed like there was not a lot going on however news-wise, in Collections and Recoveries that is! Maybe this was just more of a function of attention being elsewhere, rather than … Continue reading

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The Art of Digital

There was quite a bit in the news this week, what with the budget in the UK and the imminent start of relaxation of restrictions in the UK. Most of us here are hoping that this is the last lockdown … Continue reading

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Growing guidance – a new baseline

The big development this week was the release, from the FCA, of finalised guidance for treatment around vulnerable customers. Much of this reflects some of the best practices we already see within financial services and other leading industries, and indeed … Continue reading

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Half term – half time

Things seemed to slow this week. Maybe it was because it was half term at school or maybe we are just more in a rhythm. Mind you in the wider world there were still a few stories that caught the … Continue reading

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Mining new data for new value

With the move of much of our lives online, digital interaction has now become almost everyday. Development and configuration does take time however and this week I seem to have mainly spent setting up some digital infrastructure behind the scenes … Continue reading

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Peak Digital: Are we starting to see some limits?

With lockdown, many of us have transformed how we work, shop and use services from companies. As a result, and also through necessity, there has been widescale digital implementation and adoption. New habits have been created for employees and customers … Continue reading

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Viral Opinions – Lessons from a crisis

With all the talk of vaccines, delivery and contracts this week much of the news from the financial services industry again seemed lost in the mix. It was still there, but for the moment COVID the vaccine scandal has dominated … Continue reading

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