Author Archives: Chris Warburton

Growing guidance – a new baseline

The big development this week was the release, from the FCA, of finalised guidance for treatment around vulnerable customers. Much of this reflects some of the best practices we already see within financial services and other leading industries, and indeed … Continue reading

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The grapes of sloth

Another weekend passes and the weather has finally started to get a little warmer, even a few early flowers out. Spring will cheer us all up no doubt, and with lower COVID numbers there are definite reasons for optimism… long … Continue reading

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Half term – half time

Things seemed to slow this week. Maybe it was because it was half term at school or maybe we are just more in a rhythm. Mind you in the wider world there were still a few stories that caught the … Continue reading

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