Author Archives: Chris Warburton
Remember the call centre… the next wave of opportunity?
There has been plenty of discussion recently regarding automation in the collections and recoveries industry. In many companies there has been intense pressure to reduce costs and increase compliance/control, whilst maintaining excellence in customer experience. It has been a trend; one … Continue reading
A real lending alternative?
The last couple of decades have been a fascinating time in the financial services industry. We have seen some seismic shifts in the products available and how business is done. If you mention ‘visiting the bank manager to talk about … Continue reading
Trends influencing Credit and Collections
Last week, I was lucky enough to be able to speak at the latest Arum round table held at the rather grand National Museum of Scotland, overlooking Edinburgh Castle. The discussion at this event focused on wider trends in the … Continue reading
