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Articles Chris is writing- What’s your story arc?
- Think Tank round up
- Drinking from the firehose – of information
- Biscuits and Branding
- The end of the pub… as we know it?
- Getting heard – being listened to – by saying less
- Westminstenders & fast feedback
- Freezers and financial difficulties
- Beneath the shade of an old walnut tree
- Times are a changing
Tag Archives: Risk Operations
OFWAT: Affordability in the water industry
Recently OFWAT released their Affordability and Debt document and it has made interesting reading. There has been a significant increase in the debt burden across the water industry, with outstanding bills jumping by £300m over four years. Collectively, supporting unpaid … Continue reading
Are you responsible? The widening of the regulatory net and treating customers fairly
The other week the FCA have formally launched their consultation paper on extending the Senior Manager & Certification Regime (SM&CR) to all firms they regulate. Up to now, this has only applied to the banking sector. From summer 2018, this … Continue reading
IFRS9… looming changes
There has been quite a bit written about IFRS9 recently. It seems as if the Collections and Recoveries world is waking up to the fact this is not just an accounting standard but will also impact our process. Implementation is … Continue reading