Author Archives: Chris Warburton
Leading indicators: there is more information than you think
A few weeks ago I was lucky enough to attended a talk by the Bank of England providing an overview of the UK, its economy and outlook. Now whilst the discussion itself was very interesting (the latest report here), what … Continue reading
Why does no one read my blog – when is comment too much comment?
Last year I decided to publish articles on LinkedIn. I had seen some great articles and wanted to share my insights too. Not being a natural writer (I always preferred maths/science at school) this felt a bit daunting. I already … Continue reading
Think you are in control?…. think again
The other week I wrote about the changing face of contact channels… the ever increasing need to ‘speak customer‘. There is however a more fundamental change underway… as customers’ ready access to information is having a broader influence, beyond just how we contact a company… we increasingly have a desire to be informed and in control of … Continue reading
