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Articles Chris is writing- New Year – Déjà Vu
- Moving on and moving on up…
- Double humpf day
- 6 months in 5 days – the first week of 2021
- Humpf day
- Forest for the trees: Some outlandish predictions for 2021
- Good things from 2020
- A very merry digital virtual Christmas
- Last Christmas… the very next day it was taken away!
- Driving home over Christmas – the need for positive customer outcomes
Tag Archives: Data & Analytics
The GDPR changes headed towards us
Late last year I attended an event in London on compliance and control within the Collections and Recoveries area. The question was asked, “By show of hands, how many of you have heard of or are preparing for the implementation … Continue reading
Digital and Customer Centric: The Future of Collections?
The other week I was lucky enough to be able to attend my first roundtable discussion with Arum at the Caledonian Club in London. These are held with key individuals across the industry to discuss key trends; with this time being a … Continue reading
The Rise of the Micro-Indicator: Getting the lead on leading indicators
Office conversations often turn to finding the best measure for a particular process. Opinions abound, there is heated discussion, however agreement is usually reached (only to be informed by IT there is no captured data available and no historical values!). … Continue reading