Impact of social media on business processes

I attended another interesting presentation on social media.
Using LinkedIn, Facebook and Twitter.

Of them all LinkedIn is the easiest to understand. It is essentially replacing your Rolodex (what is this btw…!), business cards, (and paper resumes). It is a gold mine of information.

Facebook is more personal and Twitter (which I personally like) is increasingly becoming like a global stream of consciousness (and just as hard to follow).

These technologies are great, the information available is just tremendous.

However the social media boom reminds me a little of the original internet dot.com bubble.   Think back to 2000.

There were lots of great ideas at the time, everyone was excited about the new technology, VC funding was flowing.   However dispute all of this we still bought books and music from stores, had paper statements and watched TV.  All this excitement, yet not much had changed.

Then slowly, after the crash and over the next 10 years, gradually we understood what really worked, the code was cracked and our lives have been changed.   Now we could not live without it (nor could social media!).

It feels we are in the same excitement phase with social media. There are lots of ideas, some will work some will not, however for the right company who really ‘cracks the code’ there are major opportunities.

In the next 10 years (probably only 5 this time!) we will understand…

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Risk Operations Strategy discussion on LinkedIn

I have now created a new LinkedIn group specifically for Risk Operations Strategy.

There are a few other good and active groups out there (of which Canadian Credit and Collections is one I seem to repeatedly visit), however most deal specifically with the collections process, operational or credit risk, but not Risk Operations Strategy.

This group is to discuss and explore the topic.
Ie. how do you link this all together, from Acquisition thru Recoveries, treatment strategies and reporting optimise profitability and customer treatment.

I have also re-created Collections History, as a subgroup.  This is to capture some of the experience of people in the industry and it growth over time in Canada.  Much of this history is undocumented, and yet is intrinsically linked to the growth of banking and lending.  This group is for this discussion, and is linked to the project website ->  CollectionsHistory.com.

Link to Risk Operations Strategy Group on LinkedIn

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The Risk Operations Strategy Group

The last couple of weeks I have been working on formalising some of the thinking and work around Risk Operations Strategy (previously the Chris Warburton group).
This has lead to the formation of a group of like minded experts in the field, the Risk Operations Strategy Group.

There is a wealth of opportunity in this area, especially the current cost conscious environment.  This type of program can unleash value from the balance and P&L for investment with very little additional cost.

As a group we are able to provide more support and depth of experience in the area.
The objective being to help companies provide the insight and processes improvements needed to deliver significant savings, with minimal cost and a positive customer experience.

The website is near completion and details some of the areas of expertise we have across the team. www.rostrategy.com

Happy to get questions or feedback.

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