Tag Archives: Leadership & Career
Collections is truly customer friendly
This week I have had some great conversations on the nature of collections and its link to a positive customer experience. In a company the collections process frequently has negative perceptions associated with it. However at its core the process … Continue reading
Successful group conversations in LinkedIn
I have been following some of the discussions on LinkedIn groups recently. There is a lot of chatter and self promotion, however some discussions do really seem to capture the imagination of the audience. One of the best I have … Continue reading
Impact of social media on business processes
I attended another interesting presentation on social media. Using LinkedIn, Facebook and Twitter. Of them all LinkedIn is the easiest to understand. It is essentially replacing your Rolodex (what is this btw…!), business cards, (and paper resumes). It is a … Continue reading
