One year on…

This week marked a milestone. One year since the start of lockdown started and a year since these weekly observations started.

Sometimes it is worth looking back… how we seemed to be in complete shock at the time, stuck at home, routines changed, wondering exactly what would happen next.

Today much of the situation feels normalized, more every day, we have largely got used to it… a new normal so to speak.

Of course between then and now we also need to remember all the people who have been impacted.

Many people have become sick, sadly passed away, lost a job, their income, or simply been a relative or a healthcare professional who have had to provide incredible levels of support. Then there are teachers, supermarket workers, postal workers, delivery drivers and everyone who has kept the wheels of society turning.

One of the things we have learnt is how everything is interconnected, how we all need to support each other… hopefully this is something that continues.

Clearly, the pandemic is still far from over. However, with a vaccine, greater confidence understanding treatment and transmission things are looking more optimistic… there is good news.

So a bit different this week, to mark an anniversary…

Everyone stay safe and have a good week.

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Engines ready?

From on ro-ar.com

This week seemed a week of reflection. Attending a few of webinars it seems a few of us were in the same mode too.

The spurt of activity post-Christmas seems to have waned, investment-ready, but the button to start is not being pressed.

It is busy busy rather than delivery busy.

Economically it is becoming increasingly evident a pent-up demand for spending and for lending is building. Some consumers are revving their shopping engines, ready to go, just waiting for the brakes to be released.

This of course could somewhat be behind any pause in collections-related investment activity. Financial services businesses could simply be directing funding elsewhere in anticipation of generating growth.

Of course, as discussed last week, we are not out of the woods yet. There is still a substantial proportion of society on furlough and the very real risk of rising unemployment.

This was further highlighted, this week, in the government report on the scheme. It also contained a very illustrative graphic, detailing just how numbers rose, fell and are now on the rise again. What is also worth noting is that this time the numbers are rising at exactly the same time the unemployment rate is increasing too. Something we have not seen to date, so really does seem different this time too.

Lastly, as if to illustrate the point, a study from Ofcom this week showing that 4.7million customers struggled with their Telco bill over the last year too.

Even though lockdowns are starting to relax and things are feeling more optimistic, we need to continue investment and process preparation. Remaining vigilant and focused on spotting is clearly going to remain important.

A couple of other stories this week too

Have a good weekend everyone…

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…don’t pave the cow path

With schools back, daily life is increasingly resembling some form of normality. However, Easter is around the corner and thoughts are now turning to summer holidays. The potential for continued travel restrictions over the summer was not great news this week. Hopefully, things continue to improve and we avoid them… a summer ice cream on the beach would be just the ticket at the moment… something to visualize this week to keep me going!

Still a few observations this week.

  • Have you ever noticed how pets (my cat in this instance), sleep all day, stand up, stretch, then just turn around and go back to bed… mind you maybe they think this about us too… on zoom calls humans watch a screen all day, stand up, stretch and then just watch the screen again!
  • Workwise, a discussion re-arose this week on digital transformation, an area of focus the last 12months for sure. However, are we just digitizing what we have already? There is new plenty of new capability and interesting functionality that can fundamentally change processes… Communications is an interesting area in particular.

Expecting a busy week next week, so time for a quick rest, stretch and rest, before the weekend is over… have a good week everyone.

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